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eHealth Ontario is now part of Ontario Health, a 21st-century government agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. eHealth Ontario programs and services remain unchanged.

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    • Digital Health Services

      Our suite of digital health services supports the delivery of modern, integrated, patient-centred care.
      Learn More

    • Clinical Viewers

      • ConnectingOntario ClinicalViewer
      • cSWO ClinicalConnect
      • eHealth Portal
    • Clinical Data Repositories

      • Clinical Documents
      • Diagnostic Images
      • Medication Records
      • Lab Results
    • Secure Communications

      • ONE Mail Direct
      • ONE Mail Partnered
      • ONE Network
    • Secure Authentication & Access

      • ONE ID Account
      • ONE ID Application Federation
      • ONE ID Federation
    • Provincial Registries

      • Client Registry
      • Provider Registry
    • Regional Programs

      • South West Ontario
  • IT Professionals
    • Architecture & Standards

      What you need to know to plan, design and integrate secure digital health care services, including advice on using consistent standards.
      Learn More

    • Strategy

      • Connectivity Strategy
    • EHR Standards

      • Current
      • Pending Review
      • Trial-for-use
    • Services

      • Innovation Lab
      • Community of Practice
    • Resources

      • Digital Health Asset Inventory
      • FAQs
  • Patients and Families
    • Your Digital Health Record Explained

      Digital records enable a secure lifetime record of your health history, sometimes called an Electronic Health Record (EHR).
      Learn More

    • Your EHR

      • Accessing Your EHR
      • Success Stories
    • Your Privacy

      • Managing Access to Your EHR
      • Requesting EHR Access Reports
      • Privacy Questions and Complaints
    • FAQs

      • General Questions
      • Privacy Questions
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    • Client Support

      Whether you are a new user, an existing client, or an organization looking to connect to our digital health services, the resources you need are available here.
      Learn More

    • Clinical Viewers

      • ConnectingOntario ClinicalViewer
      • cSWO ClinicalConnect
      • eHealth Portal
      • Certified EMRs
      • Drug Profile Viewer
      • Health Report Manager
    • Clinical Data Repositories

      • Acute & Community Care Clinical Data Repository
      • Diagnostic Imaging Repositories
      • Digital Health Drug Repository
      • Ontario Laboratories Information System
    • Secure Communications

      • ONE Mail
      • ONE Network
      • Health Information Access Layer (HIAL)
    • Secure Authentication & Access

      • ONE ID
      • Identity & Delivery Channel Services
    • Provincial Registries

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  • About Us
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      We’ve built the foundation of an integrated digital health system so that providers can securely share and access patient information.
      View Our Progress

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eHealth Ontario

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ONE ID, PKI and Registration and Sponsorship

Documents

  • eHealth Ontario Service Interaction Guide
    This guide outlines the standards for interaction between eHealth Ontario and a partnering organization in respect to incident management, problem management, and change management of eHealth Ontario services.

    Updated: November 07, 2017

  • PKI Certification Manual
    Contains policies related to registering End Users of the eHealth Ontario information infrastructure, enrolling Registrants for specific Services provided by the eHealth Ontario to Client Organizations, and issuing Authentication Credentials which include but are not limited to the use the eHealth Ontario Public Key Infrastructure (the “PKI”).

    Updated: March 23, 2017

  • Authorized Representative Delegation Form
  • LRA Acknowledgement
  • LRA Procedures Manual
  • Alternative Registry LRA Procedures Manual
  • eHealth Ontario Federation Identity Provider Policy
  • eHealth Ontario Federation Identity Provider Standard
    This standard establishes the mandatory, minimum requirements applicable to Identity Providers in their role of registering users and authenticating their access to electronic health services.

    Updated: February 28, 2017

  • Request eHealth Ontario Federation SAML Interface Specification
  • ONE ID Product Sheet

Legal

  • eHealth Ontario Services Agreement
    The master agreement (main terms and conditions) covering the various eHealth Ontario services made available through services schedules.

    Updated: June 01, 2015

  • PKI Services Schedule
    Supports PKI certificates for connectivity

    Updated: July 01, 2015

  • ONE ID Services Schedule
    Required if using the ONE ID credential and required for sponsorship & LRA

    Updated: June 01, 2015

  • Registration and Sponsorship Services Schedule
  • Acceptable Use Policy
    The policy that establishes the acceptable use requirements for eHealth Ontario products and services, as well as the technology infrastructure used by eHealth Ontario to provide such products and services.

    Updated: November 04, 2011

  • Physician Agreement
    This Physician Agreement enables CPSO members with active status to acquire ONE ID, ONE Mail and/or EHR Access.

    Updated: January 26, 2018

  • Physician Agreement - security requirements
    Security requirements for sole practitioners signing the physician agreement

    Updated: January 18, 2019

Training

  • ONE ID Registration Community
    The purpose of this page is to provide Local Registration Authorities (LRAs) with all necessary information to support ONE® ID within their organization.

    Updated: May 17, 2017

  • Privacy and Security Training for LRA and Sponsors of Ontario’s Electronic Health Record
    Privacy and security training for Local Registration Agents or Sponsors of Ontario’s Electronic Health Record

    Updated: April 10, 2017

  • Tips on navigating the eLearning modules
  • How to complete your ONE ID account registration (PDF)
  • How to complete your ONE ID account registration (eLearning)
  • How to reset your ONE ID password (PDF)
  • How to reset your ONE ID password (eLearning)
  • How to change your ONE ID password (PDF)
  • How to change your ONE ID password (eLearning)
  • How to recover your ONE ID user name (PDF)
  • How to recover your ONE ID user name (eLearning)
  • How to change your ONE ID challenge questions (PDF)
  • How to change your ONE ID challenge questions (eLearning)
  • Tour of your account
  • ONE ID registrant reference guide
Back To Main Support Page

For service issues and 24/7 technical support, please call or email the Service Desk/ONE Support: 1-866-250-1554 or servicedesk@ehealthontario.on.ca

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© Copyright eHealth Ontario 2008 - 2019

  • Privacy Statement
  • Accessibility
  • Acceptable Use Policy

Follow eHealth Ontario

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