ONE ID

Our ONE ID identity and access management service is a set of systems and processes that enables health care providers to access secure ehealth solutions.

Secure & Reliable

Only registered health care providers and their staff who require access to a patient’s personal health information are able to access this data. Our robust identity validation process uses a clinician’s real-world identity to create a digital identity, which is then used to authenticate their access.

We work with staff in health care organizations to ensure that our processes are followed to register and validate users.

ONE ID is also used to register computer applications into a public key infrastructure identity authentication service for system-to-system connectivity. We provide clients with public key infrastructure certificates that allow them to verify the identity of other users of our solutions to ensure message security, non- repudiated identity, integrity and confidentiality. The public key infrastructure service helps clients securely exchange sensitive information and conduct transactions over public and private networks, including the internet.

ONE^® ID and CPSO Members

Physicians and surgeons looking for a fast and easy way to get secure access to provincial digital health services can now visit The College of Physicians and Surgeons of Ontario’s (CPSO) website and register for a ONE ID account.

Why would a physician or surgeon want a ONE ID account? See our FAQs and learn more.

Once you’ve registered, contact us anytime at Connecting.Ontario@ehealthontario.on.ca to find out what services you can now access.

Benefits

Enables access to ehealth services in a highly secure, controlled and efficient manner
Authorization model enables organizations to identify individual users for access to ehealth services
Enhanced privacy and security safeguards help protect patient and registrant information
Enables access to multiple ehealth services via a single login ID and password

ONE ID ensures that only health care professionals and their staff have access to a patient’s personal health information. In addition to safeguards that apply to all of our products and services, ONE ID features the following:

Registration

All registrants must be sponsored by their health care organization in order to enroll. Sponsors are responsible for identifying a registrant’s service entitlement.

We use local registration authorities, trained to handle personal registration information securely, to identify and authorize users. Our processes and systems securely transport, store and process this information.

All local registration authorities receive training on ONE ID policies, practices and their responsibilities when handling sensitive information.

Registration has different levels of identity validation or assurance depending on the requirements of the service. For instance, for handling personal health information, the minimum level of assurance is medium – meaning, users must present, in person, two pieces of valid ID, one of which must include a photo to access this service.

Our Practices

We have a policy, standards and procedures that must be followed when registering users. We conduct privacy and security assessments to ensure that the collection, storage, use and disclosure of personal identity information related to registration comply with legislative and privacy protection requirements.

User Responsibility

Users must follow strong password composition rules. Registrants set up two challenge questions that help desk staff verify a clinician’s identity over the telephone if they forget or lose their password. Challenge questions are questions to which only the registrant knows the answer, allowing their identity to be verified without divulging the password. Online verification of challenge questions is also available. Users must agree to follow our acceptable use policy.

Client Responsibility

Clients are responsible for training their users to protect privacy and security when using eHealth Ontario products.

ONE ID clients vary widely and include clinicians such as physicians, nurses and dentists. The service is used by health care providers to access secure information on public health, oral health and the Ontario drug benefit program.