Does eHealth Ontario collect, use and disclose PHI?
No. Under O.Reg. 329/04, eHealth Ontario provides information technology services to Ontario’s health care sector, including hospitals, physicians, labs and public health units. We supply information management services for the purpose of creating and maintaining a provincial EHR system.
How does eHealth Ontario protect my personal health information?
We have implemented administrative, physical and technical safeguards, consistent with industry best practices, to protect its networks from misuse, alternation, copying, disclosure, destruction, monitoring and/ or damage. These safeguards include controlled and limited access to personal health information, minimizing data collected to that which is necessary to fulfill the identified purposes of systems within the EHR, privacy impact assessments, staff training and confidentiality agreements.
Existing privacy and security safeguards are constantly under review and will be enhanced where necessary to ensure the highest level of protection.
How can I access my information in the EHR?
In Ontario, the handling of personal health information is governed by PHIPA.. PHIPA provides you with a right to access your personal health information and, if you believe the information to be incorrect, inaccurate or incomplete to ask for it to be corrected. Refer to Accessing Your EHR for more information on how to access your information in the EHR or request a correction.
Is eHealth Ontario a health information custodian?
No, eHealth Ontario is not a health information custodian. eHealth Ontario may act in a number of capacities, as described in PHIPA and O.Reg. 329/04: as an agent to a health information custodian, a health information network provider, or an electronic service provider. In addition, section 6.2 of O.Reg. 329/04 to PHIPA was amended on June 30, 2011 to clarify that eHealth Ontario can create or maintain EHRs as a service for health information custodians. Each role pertains to eHealth Ontario’s relationship to one or more health information custodians.
How can I learn more about eHealth Ontario’s privacy program and information practices?
Refer to our privacy policies or contact our Chief Privacy Officer at
Chief Privacy Officer
P.O. Box 148
Ontario M5B 2E7
Telephone:(416) 946-4767 or 1-888-411-7742 x 64767
Fax: 416-586-4397 or 1-866-831-0107