Accessing Your EHR

An electronic health record is a secure and private lifetime record of your health history. It gives your health care team, including family doctor, nurses, emergency room clinicians and specialists, real-time access to your relevant medical information, so they can provide the best care for you.  It contains information pulled from many different sources. For example lab reports, diagnostic images and hospital discharge summaries are stored in different databases.  eHealth Ontario connects these databases so your authorized health care provider can securely access all of your records.

As a patient, you - or your substitute decision maker - have the right to access a copy of your personal health information. Providing patients and their families with access to their digital health information is a key component in the Ministry of Health and Long-Term Care’s Patient First Strategy and we are working together to look at ways to provide patient access electronically in the near future. Until that time, printed copies of the information in your digital health record is available from the organizations listed below.

Because your digital health record is made up of information from a number of different organizations, you will need to contact them individually; processing times will vary.

For clinical and diagnostic imaging reports

eHealth Ontario

P.O. Box 148
Toronto, Ontario
M5G 2C8

For lab test results

Freedom Of Information & Privacy Coordinator Access and Privacy Office, Ministry of Health and Long-Term Care

99 Adesso Drive, 1st floor
Concord, ON
L4K 3C7

For Drug and Pharmacy Service Information

ServiceOntario INFOline

Hours of operation
Monday to Friday 8:30am to 5:30pm

  • Toll Free: 1-800-295-1405
  • TTY: 1-800-387-5559

For information contained in the ConnectingOntario South West Region's ClinicalConnect system

ClinicalConnect Privacy Office
Hamilton Health Sciences

293 Wellington St. N., Suite 108
Hamilton, ON L8L 8E7

For immunization records

Public Health Ontario

Please get in touch with Public Health Ontario using the information listed below.

  • Tel: 647-260-7100
  • Toll Free: 1-877-543-8931

Correcting information in your EHR

You – or your substitute decision maker – can request a correction to personal health information in your electronic health record if you believe it is inaccurate, out-of-date or incomplete. All requests for access or corrections to your personal health information should be directed to the health information custodian (e.g., your primary care provider or family physician) who originally collected the information, or who is directly involved in your care and treatment.

For assistance, please contact us.

eHealth Ontario

P.O. Box 148
Toronto, Ontario
M5G 2C8

Tel: 1-866-250-1554

Or complete our EHR access and correction request form. We will respond within 30 days of receiving your request.