We Take Your Privacy Seriously

We adhere to rigorous privacy standards, policies and procedures to ensure your personal health information is only accessed by authorized health care providers. As a patient, you have the right to know how personal health information in your electronic health record is safeguarded and shared.

Managing access to your EHR

A consent directive gives patients - or their substitute decision makers - the option to restrict access to personal health information in the electronic health record. If you – or your substitute decision maker – do not want to the share health information with members of your health care team, you can restrict access by asking for a consent directive to be added to your record. This means that when a clinician tries to access your record, a notice pops up indicating your record is blocked.

Just because you have restricted access does not mean that your record will be out of date – new information will continue to be added throughout your health care journey. And you can always unblock your record at any time. Once applied, or removed, you will receive confirmation that your consent directive is in place, or has been lifted.

To block or unblock access to your records in the electronic health record contact one of the following organizations for:

Clinical and diagnostic imaging reports contained in the EHR

eHealth Ontario

P.O. Box 148
Toronto, Ontario
M5G 2C8

Or, complete our EHR consent management form.

We process consent directives within seven days of verifying your identity and send a confirmation once applied.

Download Form

Tel: 1-866-250-1554

Lab test results

ServiceOntario

Hours of operation:

Monday to Friday, 8:30 a.m. - 5:00 p.m.

Toll free : 1-800-291-1405

Toronto TTY: 416-327-4282

TTY : 1-800-387-5559

For Drug and Pharmacy Service Information

ServiceOntario INFOline

Hours of operation:

Monday to Friday, 8:30 a.m. - 5:00 p.m.

Toll free : 1-800-291-1405

TTY : 1-800-387-5559

For information contained in the South West Ontario's ClinicalConnect system

ClinicalConnect Privacy Office

Hamilton Health Sciences

293 Wellington St. N., Suite 108
Hamilton, ON L8L 8E7

Tel: 905-521-2100 ext. 48844

privacy@clinicalconnect.ca

Visit Website


Information not contained in your electronic health record

Contact the health care professional with whom you have a current care relationship (e.g. family physician).

Contact us anytime at 1-866-250-1554 or info@ehealthontario.on.ca:

  • If you don’t want to share information with any or all of your health care providers
  • To receive copies of your information
  • To request a correction to your information
  • For a list of health care providers who have viewed your information
  • For any privacy and security questions or requests