At eHealth Ontario, we realize that taxpayers’ money must be spent wisely and that we – as a government agency – must be accountable.   There’s no arguing with that. 

However, early on in our mandate, and in our zeal to produce results quickly, we gave short shrift to these two important principles. 

We apologize for not meeting taxpayers’ expectations.  We promise to do better. In fact, we are already moving in the direction of better.  We have made and will continue to make changes to move quickly and responsibly.

We are monitoring discretionary spending.  We are limiting the use of consultants.  We have placed more appropriate limits on consultants’ authority and are keeping a closer eye on the expenses that consultants charge.

Because we operate in a highly technical environment, we

sometimes require very specialized skills to complement the skill set of our full-time employees.We will follow the new provincial government direction. We will use a competitive tendering process to identify the most qualified consultants delivering the best value for money. Consultants will not be reimbursed for any hospitality, food or incidental expenses.

We need to do this to rebuild your confidence in our organization.  Why?  Because our mandate is too important to the people of Ontario.

We are providing a comprehensive, patient-focused and secure electronic health record for everyone in the Province. When achieved, this goal will save Ontario billions of dollars annually in healthcare costs.  It will deliver tangible benefits to patients.  It will modernize healthcare.  It will save lives.

We thank you for your interest in our organization and our mandate and look forward to receiving your feedback.