Evaluating benefits is an important component of the connecting South West Ontario (cSWO) Program that helps to support and demonstrate the realization of health system benefits through the adoption of an electronic health record (EHR).
By pursuing the measurement of organizational value (improvements in the efficiency of care delivery such as time-savings and redirected resources) and clinical value (patients undergo fewer unnecessary tests, patients have improved access to care), patients ultimately benefit from higher quality, better informed clinical decision-making.
Locally, the cSWO Program uses a research-based approach to identify areas of clinical best practice that are affected by the use of the EHR, and works collaboratively with clinicians to understand the value of the EHR. This research does not include the use of any personal health information. The Benefits Realization approach is formally integrated with change management and adoption. It builds on existing relationships with health service providers (HSPs) and is intended to identify and measure organizational and clinical benefits at both the individual HSP and broader HSP-sector and cross-sector levels. It includes:
- adoption/usage metrics
- usability/satisfaction surveys
- case development that explains how clinicians/staff use the EHR in their workflows and how access to information results in improved patient care
- a survey project intended to uncover whether access to system-wide information improves clinical relationships across organizations.
For more information contact:
Data Analyst, cSWO Benefits Realization program
cSWO is focused on enabling better care for people across south west Ontario. This means improved quality of clinical decision making; less reliance on patient and family recall; increased engagement of patients and their families; and improved clinical outcomes. The benefits associated with three dimensions of care (access, value and safety) are outlined in the framework below:
- Improve the breadth and depth of information available for patients across the continuum of care.
- Better access to services through enabling improved navigation across the health care system.
- Improved provider communications and care transitions across the continuum.
- Improved access to important infection control information to protect clinicians and patients.
- Fewer medical errors.
- Reduced exposure to inappropriate and duplicate procedures/tests, medication errors, etc.
- Improved patient and user experience.
- Reduced duplication of laboratory and diagnostic tests.
- Reduced costs of managing paper records and efficient transfer of accurate information.
- Improved productivity with cost re-allocation/shifting, possible cost savings.