Health care provider solutions
Find out more
For more information on
ONE Network & ONE Mail
1-866-250–1554
servicedesk@ehealthontario.on.ca
Solutions for Physicians
eHealth Ontario works with OntarioMD, a subsidiary of the Ontario Medical Association, to offer doctors information technology products and services to help connect them to each other and the other parts of the health system.
www.OntarioMD.ca is the portal built on eHealth Ontario technologies that offers access to health news, alerts, journals, drug interaction databases, information on clinical trials, patient information materials and ONE Mail.
- eHealth Ontario also works with OntarioMD to provide electronic medical record systems to doctors. Where doctors host a system on their own computer, we offer ONE Network connections so information can be shared. We also host an electronic medical record system in our data centres, using ONE Network to connect physicians to their patient information.
- We also connect doctors to hospital systems from their off-site office, speeding up and simplifying the flow of information.
ONE Network
- Features
- Benefits
- Forms
- Downloads
- Installation Guides
- Resources
- FAQs
ONE Network Access functions as the foundation for a variety of current and future eHealth applications. As more health care providers become connected and applications such as laboratory orders and results and prescription drug history become available, ONE Network Access will serve as the gateway.
Features
- Bandwidth speed is equivalent to standard high-speed offerings available today – ranging from 1 to 100 Mbps.
- Access to a private network only for authorized health care providers
- Includes a Firewall Appliance to help protect against unauthorized users from accessing your system
Benefits
- Access OntarioMD.ca and ONE Mail – our secure e-mail solution for physicians
- Gain remote access to your office from your home, or another office location
- Connect to your local hospital (if applicable)
- Access your Clinical Management System (CMS) when multiple offices share one
- Independent from public and government networks
Future Benefits
- Connect to other physicians, specialists, laboratories and pharmacies
- Access electronic patient and health records
To learn more about your eligibility and connection call
Network Deployment office at 1-866-250-1554 – option 3
ONE Network Remote Order Form
For existing ONE Network clients who wish to access records from their home or other non-office location
ONE Support
Client Support Profile
ONE Network Access Change Form
Change to configuration
ONE Network Move Form
Change location
ONE Network Remove Form
Closing office or service
SecuRemote Client
SecuRemote Client is software that allows you to access your office from another location (i.e. home). You need ONE Network Access in order to use ONE Network Remote.
SecuRemote Client for Windows Operating Systems
SecuRemote Client for Macintosh Operating Systems
Check Point Clean Application (cpclean) for Windows
Use this application to clean your machine of all previous versions of Check Point VPN Remote Access Client software
ONE Network Access
ONE Network Remote
ONE Network Remote
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What You Need to Know
What You Need to Know for an overview of the order process.
Information About
ONE Network Access
IT resources can review this document to make sure there are no conflicts with your existing configuration and operational business needs
ONE Network Security
Find out if you need to augment eHealth Ontario's security on ONE Network by providing encryption
ONE Network Access
Can I access all Internet resources with ONE Network Access?
Yes. ONE Network Access lets you connect to all Internet sites from your office. There are currently no restrictions on web sites. For information related to firewall rules, please refer to the Configuration of the Firewall Appliance.
Where can I use ONE Network Access?
You can use ONE Network Access from the office where the circuit is installed. ONE Network Remote Order Agreement is also available in case you need access from an offsite location.
Who can help me with completing network forms?
Please call our Network Deployment office at 1-866-250-1554 – option 3.
Will ONE Network Access allow eHealth Ontario to access my office computers?
No, eHealth Ontario manages the Router/Firewall device that protects your office. eHealth Ontario does not have access to any of the computers in your office.
What do I do if I’m moving or closing my office?
If you are moving, complete the ONE Network Access Move Form and send it to eHealth Ontario. You will also need to complete a ONE Network Access Order Form for your new location.
If you are closing your office or you no longer need ONE Network Access, complete the ONE Network Access Remove Form and send it to eHealth Ontario by e-mail servicedesk@ehealthontario.on.ca or by secure fax 416-586-4397.
Can I synchronize my Clinical Management System (CMS) with a hospital's patient database once I'm connected to ONE Network Access?
ONE Network Access makes it technically possible to synchronize your local CMS with a hospital's database. However, at this time your CMS vendor must work with the hospital to build the necessary interface between the systems.
I need to have the configuration of my SOFA device changed, what do I need to do?
Complete the ONE Network Access Configuration Change Form and submit it to eHealth Ontario.
What type of support for ONE Network Access does eHealth Ontario provide?
eHealth Ontario provides a toll free telephone number (1-866-250-1554 – option 3) for sites to call for help with troubleshooting problems. In some circumstances eHealth Ontario may require your local IT resources to provide additional details or information. eHealth Ontario does not provide on-site support and any costs associated with your local IT resources will not reimbursed by eHealth Ontario.
How long will it take to fix if there is a problem with ONE Network Access?
At the initial installation, it may take up to three or more business days to resolve problems with the initial setup of the circuit. Once the circuit has been connected and tested, many problems can be resolved on the initial phone call to the helpdesk. However, in the event of an equipment malfunction, eHealth Ontario will send replacement equipment via overnight courier. Please note:
- The actual time it takes to resolve a problem can take longer if we are unable to contact the individual who placed the call, we need additional information from your site, we need to talk with your local IT resources, or we need to obtain information from our suppliers.
- eHealth Ontario cannot reimburse your local IT resources if they are needed to troubleshoot or assist in resolving the problem
ONE Network Remote
What is ONE Network Remote?
ONE Network Remote allows you to access your office from another location (i.e. home). You need ONE Network Access in order to use ONE Network Remote.
How do I use ONE Network Remote to access my office?
- Review What You Need to Know for information about the ONE Network Remote service.
- Complete the ONE Network Remote Order Form with your local IT resource and submit it to eHealth Ontario.
- Install the ONE Network Remote client software on your remote (i.e., home) computer.
Refer to the Windows or Macintosh help documents, as follows: - Use the ONE Network Remote client software to connect to your office. Refer to the Windows or Macintosh help documents, as follows:
- Complete a ONE Network Remote Change Form when changes are needed
What Operating Systems are supported with ONE Network Remote?
Client software is available for:
- Windows Vista
- Windows 2000 or XP
- Windows NT
- Windows 98
- Macintosh 10.3.8 Panther
- Macintosh 10.4 Tiger
- Macintosh 10.5 Leopard
Click on the link that matches your operating system to start downloading the software.
Note: The Remote VPN solution is provided by Allstream. Currently, Allstream, our vendor for Remote VPN Solution, doesn't support Mac Snow Leopard. We will work with the vendor and inform our clients when Allstream can support the new operating systems.
Supporting new operating systems for production infrastructure will always take some time. In order to ensure reliability and robustness, we make sure that our vendors are going through rigorous testing before making any changes to the production services.
ONE Mail
- Features
- Benefits
- Sign up
- Guides
- Policies
- Best Practices
- FAQs
ONE Mail is a secure, reliable and confidential email service offered to physicians who register with OntarioMD.ca. Physicians can use it to:
- Refer or receive referrals
- Provide other physicians with information about a patient’s condition
- Consult conveniently
- Replace phoning, faxes, and courier to send personal health information to other physicians.
Features
- Send and receive email using Outlook Web Access
- Ability to attach supporting documents
- Includes physicians in a directory of other registered OntarioMD.ca users
- Calendaring
- Contacts (address book)
- Tasks, notes, journals
- 100 megabytes of storage
- Protection against virus and spam
Benefits
- Share patient information quickly, confidently and securely between other registered physicians
- eHealth Ontario administers and maintains all systems, including the rollout and coordination of new software versions
Internet e-mail Vs.ONE Mail
- Internet email accounts, such as what you may be using at home, are not secure enough for health information – messages can be intercepted and read by others
- ONE Mail offers additional layers of security at the operating, technical, and software levels
- ONE Mail emails are sent over our secure network, ensuring they cannot be intercepted
OntarioMD manages the signup process for Physicians to get ONE Mail.
Click here to visit the OntarioMD website.
ONE Mail User Guide
For OntarioMD Portal Users
Terms and Conditions
eHealth Ontario's Registration, ONE Mail and ONE Pages Agreement,
forms part of the complete OntarioMD.ca Agreement
Complete OntarioMD.ca Terms and Conditions
Acceptable Use Policy
Defines acceptable uses for ONE Mail.
Non-adherence may result in suspension or termination of services
Tips and Best Practices
While ONE Mail provides multiple layers of security, it is still important for you to use it responsibly. For some common sense guidelines and best practices click on the links below:
How will ONE Mail help me?
ONE Mail helps users:
- Share patient health information with other OntarioMD.ca users knowing that the information is fully protected (Only send personal health information to users that have @OntarioMD.ca in their e-mail address or select the name from your ONE Mail addess list on the OntarioMD.ca portal.)
- By giving you the confidence of knowing that the person to whom you send a message, is actually the person listed – and nobody else
- By providing faster access to information needed to make clinical decisions – and allowing you to use your time more efficiently
What does ONE Mail include?
Features include:
- A directory listing all OntarioMD.ca registered users
- Support for adding attachments such as referral letters
- Protection against viruses and spam
Why is ONE Mail more secure than my web-based email account at home?
ONE Mail combines multiple layers of security – from the secure network it runs on, to secure connection protocols used to access e-mails, and stringent policies and procedures.
- ONE Mail is hosted in eHealth Ontario's secure data centre and includes security features such as firewalls, intrusion detection, anti-spam and anti-virus protection
- Users access ONE Mail using secure connection protocols
- When followed, policies and procedures ensure privacy, security, and acceptable user practices
What can I use ONE Mail for?
Use ONE Mail to:
- Refer or receive referrals from other physicians
- Provide another physician with information about a patient’s condition
- Consult conveniently
- Replace phoning, faxing, couriering, and mailing patient health information to other physicians
When can I use ONE Mail?
As long as you have access to OntarioMD.ca, you can use ONE Mail anywhere, anytime – at your office, at home, or when out of town.
Can all physicians register on OntarioMD.ca for ONE Mail?
Any physician or medical student who is a member of the Ontario Medical Association can register.
Can physician staff register for ONE Mail?
Physician staff will be able to register for ONE Mail over the coming months.
Will I have to pay to use ONE Mail?
No, you do not pay for ONE Mail service.
How much storage will I get?
100 megabytes.
How do I send an email?
To send an email:
- Log on to OntarioMD.ca
- Click on “My new email items” to launch Outlook Web Access
- Select the “New Mail Message” button
- Select the person to whom you want to send an email from the directory – even if you know the address without looking it up (ensures your message is secure)
- Double check the “To” field to ensure that someone with a similar name does not receive your email in error
- Write your message in the text body, add attachments and send message when ready
Will other health care providers and physician office staff also have ONE Mail soon?
- Over the coming years, ONE Mail will be offered to all Ontario health care providers. Hospitals, laboratories, public health units, community care access centres and pharmacies will be connected
- Physician office staff will also be offered ONE Mail over the coming months
What is the Role of eHealth Ontario?
eHealth Ontario:
- Provides ONE Mail service
- Administers and maintains all systems, including the rollout and coordination of new software versions
- Provides security including:
- data scrambling
- virus/spam detection and prevention
- intrusion detection systems to safeguard emails
What is the Role of OntarioMD?
OntarioMD:
- Provides front-line support
- Makes ONE Mail service available to Ontario physicians through OntarioMD.ca
- Facilitates the ONE Mail sign-up process
- For more information on OntarioMD.ca and what they can do for physicians, click here
Who do I contact if I need help?
For more information contact 1-866-250–1554