Health care provider solutions
Find out more
For more information on
ONE Network & ONE Mail
1-866-250–1554
servicedesk@ehealthontario.on.ca
Solutions for
Community Care
eHealth Ontario offers products and services so Community Care sector workers can access the information needed to deliver better patient care.
ONE Network and ONE Mail
allow you to securely connect to each other,
and to doctors, hospitals, laboratories,
public health offices, and pharmacies.
ONE Network
- Features
- Benefits
- Forms
- Downloads
- Installation Guides
- Resources
- FAQs
ONE Network Access functions as the foundation for a variety of current and future eHealth applications. It will serve as the gateway as health care providers become connected and applications become available, such as laboratory orders and results and prescription drug history.
Features
- Bandwidth speed is equivalent to standard high-speed offerings
available today
- Access to a private network exclusively for health care providers
- Includes a Small Office Firewall Appliance (SOFA) to help protect
against unauthorized users
accessing your system
Benefits
- Independent from public and government networks
- Access health care related information including access to portals such as www.PublicHealthOntario.ca and www.eHealthOntario.ca
To learn more about your eligibility and connection call
Network Deployment office at 1-866-250-1554 – option 3
ONE Network Remote Order Form
For existing ONE Network clients who wish to access records from their home or other non-office location
ONE Support
Client Support Profile
ONE Network Access Change Form
Change to configuration
ONE Network Move Form
Change location
ONE Network Remove Form
Closing office or service
SecuRemote Client
SecuRemote Client is software that allows you to access your office from another location (i.e. home). You need ONE Network Access in order to use ONE Network Remote.
SecuRemote Client for Windows Operating Systems
SecuRemote Client for Macintosh Operating Systems
Check Point Clean Application (cpclean) for Windows
Use this application to clean your machine of all previous versions of Check Point VPN Remote Access Client software
ONE Network Remote
ONE Network Remote
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What You Need to Know
What You Need to Know for an overview of the order process.
Information About
ONE Network Access
IT resources can review this document to make sure there are no conflicts with your existing configuration and operational business needs
ONE Network Security
Find out if you need to augment eHealth Ontario's security on ONE Network by providing encryption
ONE Network Access
Can I access all Internet resources with ONE Network Access?
Yes. ONE Network Access lets you connect to all Internet sites from your office. There are currently no restrictions on web sites. For information related to firewall rules, please refer to the Configuration of the Firewall Appliance.
Where can I use ONE Network Access?
You can use ONE Network Access from the office where the circuit is installed. ONE Network Remote Order Agreement is also available in case you need access from an offsite location.
Who can help me with completing network forms?
Please call our Network Deployment office at 1-866-250-1554 – option 3.
Will ONE Network Access allow eHealth Ontario to access my office computers?
No, eHealth Ontario manages the Router/Firewall device that protects your office. eHealth Ontario does not have access to any of the computers in your office.
What do I do if I’m moving or closing my office?
If you are moving, complete the ONE Network Access Move Form and send it to eHealth Ontario. You will also need to complete a ONE Network Access Order Form for your new location.
If you are closing your office or you no longer need ONE Network Access, complete the ONE Network Access Remove Form and send it to eHealth Ontario by e-mail servicedesk@ehealthontario.on.ca or by secure fax 416-586-4397.
Can I synchronize my Clinical Management System (CMS) with a hospital's patient database once I'm connected to ONE Network Access?
ONE Network Access makes it technically possible to synchronize your local CMS with a hospital's database. However, at this time your CMS vendor must work with the hospital to build the necessary interface between the systems.
I need to have the configuration of my SOFA device changed, what do I need to do?
Complete the ONE Network Access Configuration Change Form and submit it to eHealth Ontario.
What type of support for ONE Network Access does eHealth Ontario provide?
eHealth Ontario provides a toll free telephone number (1-866-250-1554 – option 3) for sites to call for help with troubleshooting problems. In some circumstances eHealth Ontario may require your local IT resources to provide additional details or information. eHealth Ontario does not provide on-site support and any costs associated with your local IT resources will not reimbursed by eHealth Ontario.
How long will it take to fix if there is a problem with ONE Network Access?
At the initial installation, it may take up to three or more business days to resolve problems with the initial setup of the circuit. Once the circuit has been connected and tested, many problems can be resolved on the initial phone call to the helpdesk. However, in the event of an equipment malfunction, eHealth Ontario will send replacement equipment via overnight courier. Please note:
- The actual time it takes to resolve a problem can take longer if we are unable to contact the individual who placed the call, we need additional information from your site, we need to talk with your local IT resources, or we need to obtain information from our suppliers.
- eHealth Ontario cannot reimburse your local IT resources if they are needed to troubleshoot or assist in resolving the problem
ONE Network Remote
What is ONE Network Remote?
ONE Network Remote allows you to access your office from another location (i.e. home). You need ONE Network Access in order to use ONE Network Remote.
How do I use ONE Network Remote to access my office?
- Review What You Need to Know for information about the ONE Network Remote service.
- Complete the ONE Network Remote Order Form with your local IT resource and submit it to eHealth Ontario.
- Install the ONE Network Remote client software on your remote (i.e., home) computer.
Refer to the Windows or Macintosh help documents, as follows: - Use the ONE Network Remote client software to connect to your office. Refer to the Windows or Macintosh help documents, as follows:
- Complete a ONE Network Remote Change Form when changes are needed
What Operating Systems are supported with ONE Network Remote?
Client software is available for:
- Windows Vista
- Windows 2000 or XP
- Windows NT
- Windows 98
- Macintosh 10.3.8 Panther
- Macintosh 10.4 Tiger
- Macintosh 10.5 Leopard
Click on the link that matches your operating system to start downloading the software.
Note: The Remote VPN solution is provided by Allstream. Currently, Allstream, our vendor for Remote VPN Solution, doesn't support Mac Snow Leopard. We will work with the vendor and inform our clients when Allstream can support the new operating systems.
Supporting new operating systems for production infrastructure will always take some time. In order to ensure reliability and robustness, we make sure that our vendors are going through rigorous testing before making any changes to the production services.
ONE Mail / ONE Pages
- Features
- Benefits
- Sign up
- Policies
- FAQs
ONE Mail is our secure e-mail solution designed to allow Ontario’s health care professionals to share personal health information.
ONE Pages is the searchable directory of users to whom you can securely email.
Features
- Built-in anti-virus and anti-spam filters
- E-mail communications are automatically encrypted while traversing ONE Network
- Reliable, scalable, highly-available service
- Training documentation is provided to guide end users in the secure use of ONE Mail
- eHealth Ontario provides policies and processes to ensure only authorized people can access ONE Mail
- Our process helps ensure that every contact appearing in ONE Pages meets our user requirements, giving you assurance that contacts are who they say they are
Benefits
- Exchange personal health information securely by e-mail
- Send email with confidence that it is highly secure and will reliably go the correct person.
ONE Mail/ONE Pages Signup:
Call us at 1-888-663-2366 or email us at onemailinfo@ehealthontario.on.ca
Why is ONE Mail more secure than my web-based e-mail account at home?
- ONE Mail provides additional layers of security designed to allow health care providers to securely and reliably send personal health information.
- ONE Mail servers are hosted in eHealth Ontario’s highly secure data centres and include security features such as firewalls, intrusion detection systems, anti-spam and anti-virus protection.
- Users access ONE Mail using highly secure connection protocols.
- ONE ID helps ensure that users really are who they say they are.
Can I use my organization’s e-mail domain?
Yes, you may use eHealth Ontario’s default domain
name or register and maintain your own domain
name.
How much time will be needed to implement
ONE Mail Direct?
Once eligibility requirements have been approved,
customers should allow 3 to 6 weeks for
implementation, including training.
What is my first line of support?
Most clients’ first line of support is their
organization’s internal IT Support or Help Desk.
Issues related to eHealth Ontario services will be
referred to the eHealth Ontario Service Desk. For
those clients who do not currently have an internal
help desk, an option exists to use an eHealth Ontario provided
eHealth Support Centre.