ONE® Network

ONE® Network allows eligible health care providers to confidently share information and access applications over a high-speed network built exclusively for their use.

Benefits:

  • Availability - meets or exceeds industry standards for uptime with contracted reliable service performance levels.
  • Security - private, independent network that helps ensure the protection of all personal health information by isolating clients from security threats
  • Accessibility - supplies connectivity to eligible health care providers, including the Government of Ontario network and the Internet.
  • Interoperability - allows sites to form digital health communities allowing the sharing of healthcare information.
  • Technical capability - designed with advanced features allowing for high-performance, low latency and quality of service.

ONE Network Direction and Elibility Criteria

  • Enterprise
  • Access
  • Remote
ONE Network Enterprise is a secure, dedicated, and private network that is scalable to meet the future growth of the health care sector in Ontario. Clients benefit from quality of service, around the clock monitoring as well as incident, change and problem management.

The network is composed of two major components:

  • The Core Network is constructed of dedicated equipment and optical light paths to create a high-speed network that spans the province.
  • Some customer access points use dedicated equipment and fibre that connect the site to the Core Network securely and provides protection against interception or data modification. When dedicated equipment is not used, we use IPSec tunnels to protect the data over any shared networks.

Product offerings:

Provider Edge:

The Provider Edge (PE) network service is designed for large enterprises and data centres where applications and services are hosted. It is used by health sector data centres, regionally shared data repositories and large hospitals. Provider Edge provides superior access to networking technologies and features by enabling connectivity directly to the province-wide core network.

Client Provider Edge:

The Client Provider Edge (CPE) service is designed for health care sites and campuses with large bandwidth, high reliability and advanced feature set requirements. Client Provider Edge is used by hospitals, Local Health Information Networks (LHINs) locations and large CCACs and Public Health Unit (PHU) core sites.

Security safeguards:

  • Automatic encryption of all data from the client  location to the ONE Network Core.
  • Encrypted and private site to site communications between client sites (e.g., offices belonging to the same organization in different cities).
  • Enterprise clients are required to provide their own firewall services.
ONE Network Access is a network service for use by smaller organizations such as Continuing Care facilities, physicians and Ontario Telemedicine Network (OTN) sites that require high reliability and quality of service.

 

ONE Network Access Benefits

  • ONE Network Access is a secure and private network that is designed to meet the needs of smaller sites within the health care sector. Clients benefit from firewall management, quality of service, around the clock monitoring, incident, change and problem management to effectively maintain the network.
  • eHealth Ontario leverages commercial networks to deliver the ONE Network Access service and uses IPSec tunnels to protect the data. This provides protection against interception or modification of the data as it traverses the network.

Security safeguards:

  • Automatic encryption of all data from the client location to the ONE Network Core.
  • Firewall security controls to protect against security threats.
  • Encrypted and private site to site communications between client sites (e.g., offices belonging to the same organization in different cities).
ONE Network Remote allows users to securely access resources hosted on ONE Network through the Internet.  There are two products, ONE Network Gateway and rVPN (remote VPN). eHealth Ontario will determine the appropriate remote network access product based on receipt of your application.


Important Service Information
Currently the ONE Network Remote rVPN product does not support Windows 7, Snow Leopard or other 64-bit Operating Systems. If you are planning to load the ONE Network Remote rVPN client on a PC with a 64-bit Operation system please call the Network Deployment Office at 1-866-250-1554 to discuss alternatives.

Benefits of ONE Network Remote rVPN

ONE Network Remote rVPN allows sites using ONE Network Access to securely connect to their office from any location through the Internet. ONE Network Remote rVPN requires a software client to be installed on each user’s computer, and involves authentication directly to the eHealth-provided small office firewall appliance (SOFA) device at the client site.

Benefits of ONE Network Gateway

ONE Network Gateway allows users to securely access applications hosted on eHealth Ontario’s MPN (Managed Private Network) through the Internet. Users may access any application hosted on the MPN with the exception of those sites that have a small office SOFA.

To use ONE Network Gateway, each user must first register and enroll in eHealth Ontario’s ONE ID service and gain permission from the application owner to access their application. For further details on the registration process, visit us at ONE ID then apply for ONE Network Gateway.

Clients

Hospitals

  • Interconnecting eligible organizations within a hospital campus
  • Interconnecting hospital corporations to each other
  • Connecting hospitals to health care applications
  • Providing hospitals with dedicated Internet connectivity for the purposes of:
    • sharing clinical information
    • sharing digital images
    • sharing administrative information
    • supporting video conferencing / Ontario Telemedicine Network (OTN)
    • Drug Profile Viewer
    • Health card validation
    • Enterprise Master Patient Index (Wait Times)
    • Electronic medical records (EMR)

Physicians
Provides connectivity to ehealth applications and resources at physician sites where commercial Internet connectivity is not available

Community Care Access Centres (CCAC)
Enables case managers to work in the field and be closer to clients − in their homes and in their communities − by providing access to online case management systems, customized care planning tools and secure patient care information hosted by eHealth Ontario, while cutting down on commute and administration time.

Public Heath Unit (PHU)
Provides eligible Ministry of Health and Long-Term Care (MOHLTC) and PHU communities access to software applications hosted by eHealth Ontario, which support the delivery of the following programs and services to Ontarians:

  • Infectious Disease Surveillance & Outbreak Management Program
  • Healthy Babies, Health Children Program Pre-school Speech & Language / Infant Hearing Program
  • Autism Program
  • Children’s Oral Health / Healthy Smiles Ontario Program

The Ontario Telemedicine Network (OTN)
OTN is one of the largest telemedicine networks in the world. Using two-way videoconferencing, OTN provides access to care for patients in every hospital and hundreds of other health care locations across the province.

Security Features

ONE Network is a secure, dedicated, and private network service developed with the administrative, technical, and physical safeguards, practices, and procedures required to comply with security and privacy regulations (i.e., Personal Health Information Protection Act, 2004, PHIPA, 2004).

Client Responsibility:

The client is accountable to ensure that appropriate safeguards are implemented (eg., password controls, access controls, physical security, security patches, firewalls – if applicable, intrusion detection and associated policies). Clients are also responsible for training their users to protect privacy and security when using eHealth Ontario products. This will assist in ensuring that personal health information is fully- protected.

All clients with ONE Network equipment on their premises agree to install it in a physically secure environment that is controlled, monitored and has sufficient power available.

Acceptable use policy

Forms

To learn more about your eligibility and connection call Network Deployment Office (NDO) at 1-866-250-1554 – press option 3

ONE Network Remote Order Form
To request remote access to a medical practice location for physicians, staff and vendors for existing ONE Network Access clients.

ONE Network Access Change Form
To request a change to configuration. Some changes can take as long as 25 business days to complete and may require a vendor to come onsite.

ONE Network Move Form
This form is required when you are changing your location. A move also requires a new Network Order Agreement. Please complete both of these forms and submit as soon as possible as moves can take up to 120 business days. Upon receipt we will ask you to complete a supplementary form.

ONE Network Remove Form
This is appropriate if you are closing your office or removing the service. The removal of a ONE Network circuit takes 30 to 120 business days.

ONE Support - Client Profile
Your contact information collected in this form will be used by eHealth Ontario’s ONE Support (Service Desk) to meet your needs if and when you call with an inquiry or problem.

Downloads

SecuRemote Client
CheckPoint SecuRemote Client is a Remove VPN (rVPN) software client that allows you to access your office from another location (i.e. home). You need ONE Network Access that is equipped with a small office firewall appliance (SOFA) in order to use ONE Network Remote.

Windows Operating Systems

Macintosh Operating Systems

Check Point Clean Application (cpclean) for Windows
Use this application to clean your machine of all previous versions of Check Point VPN Remote Access Client software.

Installation Guides - ONE Network Remote

Note: ONE Network Gateway instructions are sent out in the new-user package.

Support

If you are a client, you can access ONE Support by contacting the eHealth Ontario Service Desk. Learn more.