ONE^® Network

ONE Network allows eligible health care providers to confidently share information over a high-speed network exclusively built for health care. ONE Network is used by health care organizations to access applications we host.

ONE Network Enterprise

Used by large health care organizations such as hospitals, Community Care Access Centres and medical buildings housing multiple organizations or physician offices.

ONE Network Access

Designed for physician offices and small organizations such as continuing care facilities and pharmacies.

ONE Network Remote

Allows users to securely access their office from any location in the world via the Internet.

Benefits:

• Accessibility – ONE Network supplies connectivity to the health care sector, including to the Government of Ontario Network and Internet.
• Availability – ONE Network meets or exceeds industry standards for uptime.
• Cost Efficiency – The ONE Network connectivity suite contains a wide range of common infrastructure components, offering a cost-effective network solution that realizes economies of scale.
• Security – ONE Network is a private, independent network that helps ensure the protection of any personal health information within the network.
• Technical Currency – We are continuously evolving and enhancing ONE Network by leveraging industry developments.

ONE Network Clients

All public hospitals	use it for telemedicine and to connect multi-site hospitals, allowing them to operate as a single organization. Hospitals across a region use it to exchange data, for instance when a patient transfers hospital
All Community Care Access Centres (CCACs)	use it to allow case workers to work remotely and cut down time spent on administration. Also use it to access patient care applications hosted by eHealth Ontario
All Public Health Units	access applications used across Ontario hosted by eHealth Ontario
Physicians	connect to each other and to an electronic medical record system we host. Also connecting to hospitals to access their patient records
Provincial services	Trillium Gift of Life Network, Cancer Care Ontario and Cardiac Care Network use it to access information used to manage provincial waiting lists

ONE Network Security Features

ONE Network meets the specific needs of health care in Ontario for network transmission of personal health information. In addition to safeguards which apply to all eHealth Ontario products and services, ONE Network has the following additional safeguards:

ONE Network Enterprise
- eHealth Ontario’s provincial core network used by large health care organizations

• All data travels on a private network set up for the exclusive use of health care, which is protected against threats originating from external networks and is separate from the public Internet
• eHealth Ontario uses only its own equipment, dedicated exclusively for this service, including dedicated optical fibre links, which provide protection against interception or data modification. Where fibre is unavailable, we use IPSec tunnels
• We monitor and manage network traffic using security mechanisms such as routers, switches, network firewalls, intrusion detection systems and anti-virus programs
• All changes are controlled by us and subject to our change management practices

ONE Network Access
- built upon ONE Network Enterprise and reaching all health care providers and small organizations

• ONE Network Access uses third party network providers to reach every location where health care is offered. To maintain security, we have the following security safeguards:
  • Automatic encryption of all data on ONE Network Access
  • Every site has controls to protect ONE Network from security threats
• We also provide encrypted private communications between client sites (e.g. offices belonging to the same organization in different cities)

Client Responsibility

• Clients are responsible for living privacy and security practices to fully protect personal health information. This includes technical safeguards (e.g. protecting their own network) and following appropriate security practices (e.g. protecting passwords, etc.)
• Clients are responsible for training their users to protect privacy and security when using eHealth Ontario products
• All clients with ONE Network Enterprise equipment on their premises agree to locate it in physically secure environments that are controlled and monitored