Freedom of Information

eHealth Ontario is subject to the The Freedom of Information and Protection of Privacy Act (FIPPA), the Ontario law that provides a right to access information under the control of institutions in accordance with the principles that:

• information should be available to the public
• necessary exemptions from the right of access should be limited and specific, and
• decisions on the disclosure of government information should be reviewed independently of government

FIPPA also protects the privacy of personal information of individuals held by institutions. It provides individuals with a right of access to, and correction of, that information.

Making a FIPPA Request

To make a request for information held by eHealth Ontario, you must make a request in writing that includes enough detail to allow our staff to find the information. You must also include a $5 application fee, payable to the Minister of Finance. 

You must send your request to:
FIPPA Coordinator
eHealth Ontario
P.O. Box 148
777 Bay Street, Suite 701, Toronto, ON M5B 2E7

For questions, contact our FIPPA officer at foi.request@ehealthontario.on.ca

The time required to locate and prepare records that contain your personal information is free of charge, although you may be charged for photocopying costs.

For non-personal information, you may be charged for the time required to locate and prepare the records, photocopying costs, shipping costs, and costs associated with replying to the request.
Once we receive a request and the application fee, a decision will be issued within 30 days. In cases where the request involves an extensive search, this time period may be extended.

You will receive a decision letter that will outline our response to your request. You will be informed of your right to appeal the decision to the Information and Privacy Commissioner of Ontario.