Privacy complaint or inquiry

You may submit a privacy complaint or inquiry by filling out information in the space below. Please include the following details in your complaint or inquiry:

  • Detailed description of the complaint
  • Date and time of occurrence
  • Individuals involved in the occurrence
  • Other pertinent information
  • Regular Mail
  • Email
  • Annonymous
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eHealth Ontario will accept anonymous complaints or inquiries; however, complaints or inquiries must include the sender’s name and address, telephone number or email address in order for a response to be sent. Do not include identifiable personal information or personal health information when submitting a complaint or inquiry.

You may also submit a privacy complaint or inquiry using the following eHealth Ontario contact information.

eHealth Ontario
Privacy office
777 Bay Street, Suite 701
Toronto, ON  M5G 2C8
Fax: (416) 586-6598
Email: privacy@ehealthontario.on.ca
Telephone: (416) 946-4767

eHealth Ontario will acknowledge receipt of a complaint or inquiry within five business days of the receiving it. eHealth Ontario will send a response of the outcome of the review or investigation to the submitter 30 business days of the receipt of the complaint or inquiry. If there is a delay in sending the response, the individual will be notified by post of the expected, approximate time frame. For further information, please view eHealth Ontario’s privacy complaint or inquiry process.