For health care professionals
OntarioMD is the provincial organization responsible for assisting Ontario physicians with the adoption and enhanced use of technology to improve patient care. They can be reached by visiting this website.
Direct the patient to ServiceOntario. For more information or to find the location of the nearest office, contact ServiceOntario’s Infoline at 1-800-291-1405 (TTY 1-800-387-5559).
For any clarification regarding medications in the drug claims profile, contact the dispensing pharmacy or prescriber.
For all other inquiries, contact our service desk:
Tel: (905) 826 – 5551;
Toll Free: 1-866-250-1554
Drugs covered by the Ontario Drug Benefit (ODB) program, the Trillium Drug Program (TDP), or drugs for which patients have received special approval, and which have been dispensed by an Ontario pharmacist, are displayed on a recipient’s drug claims history. Health care providers are able to view the names, dosage forms, strengths and quantity of the drugs which have been dispensed to a patient. In addition, the prescriber and pharmacy information are displayed. Drug products that are not provided under the ODB / TDP programs – including over-the-counter medication or herbal products – will not appear on the drug claims history. It is important that patients taking these types of products inform their health care providers.
See our DPV clinical interpretation guide for more details.
If your site is using the drug profile viewer, contact your organization’s local registration authority to request access.
All other requests can be submitted to our service desk:
Tel: (905) 826-5551
Toll Free: 1-866-250-1554
The drug profile viewer is available to health care providers in all Ontario hospitals as well as a limited number of community health centres. For more information, contact our support team at firstname.lastname@example.org.
Contact us at DIprogram@ehealthontario.on.ca.
The EHR gives patients, or their substitute decision maker(s) the option to allow or restrict access to patient data within DI common service, which enables the sharing and viewing of patients’ diagnostic images and reports from across Ontario. If a patient restricts access to his/her data by applying a consent directive, providers querying DI common service will be unable to access information relating to that patient information to which a consent directive has been applied.
Consent directives can be made, modified or removed to restrict or allow the following:
If a patient contacts a health information custodian (HIC) and wishes to either place a restriction on access to his/her information, or reinstate access (remove the restriction), the HIC should:
We will send the HIC a confirmation that the request has been fulfilled. The HIC should then provide notice to the patient that the consent directive has been successfully applied.
In instances where a patient requests to place a consent directive on, or reinstate access to, records contributed by more than one HIC, the patient should complete an EHR consent form, or contact us directly at 416-946-4767.
In all instances, we will apply consent directives within seven days of verifying the identity of the patient making the request. The party who received the request for the consent directive then notifies the patient that his/her request has been fulfilled. If you cannot notify the patient, we will notify him / her on your behalf at your direction.
DI common service permits a health care provider to temporarily override a patient’s consent directive. If you perform a consent override, we will ask you to confirm the purpose of the override, and to subsequently notify the patient of the occurrence. An override can only be performed at the express consent of the patient, or to reduce the risk of bodily harm to the patient or persons other than the patient. Consent directive overrides are in effect for four hours.
A temporary override will be logged in DI common service, along with the identity of the overriding health care provider. We will notify the HIC if one of his/her agents overrides the consent directive. Once contacted by us, it is the HIC’s responsibility to:
Investigate the override to ensure it was for one of the reasons stated above, and notify the patient of the override at the first opportunity.
If a consent directive override is applied for the purpose of eliminating or reducing a significant risk of serious bodily harm to a person other than the individual to whom the personal health information relates or to a group of persons, the HIC should provide a written notice to the Information and Privacy Commissioner of Ontario as soon as possible indicating that this type of override has occurred.
All four of the province’s DI repositories are complete and allow 100% of DI reports and images obtained from Ontario hospitals to be available for viewing and sharing within their respective regions.
Patient radiology reports and images such as hospital-based CT scans, ultrasounds, MRIs, mammograms and X-rays are included in our secure picture archiving and communications systems and DI repositories. The implementation of these systems has eliminated the need for film and paper diagnostic images.
There are many ways to get OLIS: through your electronic medical record (EMR) system, hospital information system, and ConnectingOntario. Contact us at email@example.com for details.
OLIS gives patients, or their substitute decision maker(s), the option to restrict access to their lab data in OLIS. They may restrict access at either:
If a patient restricts access to his / her results in OLIS, other health care providers involved in that patient’s care will not be able to access any patient information submitted into OLIS.
When a restricted provider queries lab results for this patient, the clinical viewer will notify him / her of this.
In special cases (with the express consent from the patient or the patient’s substitute decision-maker) the patient directive restricting access to the test can be overridden by a provider from within the clinical viewer.
All consent overrides in OLIS are temporary and will last for a duration of four hours, after which, access will once again be restricted. Such an override is logged in the system, along with the identity of the overriding health care provider. OLIS logs all accesses to its data, and an audit of this information can be requested. In addition, a notification letter will be sent to the patient by the Ministry of Health and Long-Term Care informing them of the override.
In cases where a health care provider obtains the express consent of the patient or the patient’s substitute decision-maker to override a directive restricting access, the ministry, as the custodian of OLIS, requires the provider to make a note in the patient’s chart and clarify for the patient that although the consent override is temporary, the information that the patient has allowed the provider to view will be saved in the system, flagged as sensitive, and may be available to other providers involved in the patient’s care.
Further, in the case that a substitute decision-maker has provided consent to override the consent directive, the ministry requires the provider to note the individual’s name and relationship to the patient in the patient’s chart. In the event the computer application / viewer service(s) does not have the functionality to support this requirement, the provider is required to record this information manually.
This information must also be available to eHealth Ontario upon request.
Across the province, 23 labs contribute to OLIS with more than 3 billion lab results now included in the system. See which labs are participating.
Email us at firstname.lastname@example.org or complete our request for service form and send it to us at email@example.com.
Yes, if you are a physician with a College of Physicians and Surgeons of Ontario (CPSO) number.
Complete our client update form and submit it to our service desk at firstname.lastname@example.org – please indicate that you are updating your contact persons.
Contact us at email@example.com or call our service desk at 1-866-250-1554.
Yes, our user guides are on our Support page. Please note: Active Sync is available for ONE Mail Direct accounts only.
Timing varies: timing and set up depends on a client’s response and availability.
ONE Mail should not be used in either of these instances because the email will not be secure / encrypted. If you are sending sensitive information, ONE Mail is secure / encrypted only if both sender and receiver are registered users.
Over 315,000 individual clinicians and 10,000 health care organizations across Ontario use ONE Mail. Users include pharmacies, LHINs, acute care hospitals, mental health and addiction agencies, long-term care facilities, family health teams and physicians.
Our products and services are available at no cost to authorized Ontarian health care providers.
Contact us at 1-866-250-1554 or Connecting.firstname.lastname@example.org
There are two ways:
The ConnectingOntario solution gives patients, or their substitute decision maker(s), the option to restrict access to patient data within the solution. If a patient restricts access to his / her data, health care providers querying the solution will not be able to access any patient information to which a consent directive has been applied.
The ConnectingOntario solution permits a health care provider in special cases to temporarily override a patient’s or their substitute decision maker(s) consent directive.
Approximately 2,000 health care organizations are currently connected to Ontario’s electronic health record.
We provide training materials to local on-site trainers who also offer support services.
Local on-site trainers work with your organization to ensure end-users realize the full benefits of ConnectingOntario.
If the information in the EHR is not blocked, you may use it to provide care.
Download our point of service procurements document. This document serves as a business tool for planners and decision-makers, and describes provincial EHR connectivity requirements that can be used by the health care community for procuring of point-of-service systems.