Program Overview

ConnectingSouthWestOntario’s (cSWO’s) goal is to implement a regional ehealth program that will make an individual’s health information from across the continuum of care available in a timely and secure fashion at any point of care.

Map KnockouThis includes an integrated electronic health record (EHR) and a regional clinical viewer integrated to local and provincial information sources, to enable health care professionals to continue to provide south west Ontario residents with excellent care. In addition, the regional ehealth program incorporates a number of related services, such as data support, adoption and change management, project management, privacy management and policy development.

The program involves approximately 2,600 health service providers and 42,000 health care professionals in the four Local Health Integration Networks of Erie St. Clair (ESC), South West (SW), Waterloo Wellington (WW) and Hamilton Niagara Haldimand Brant (HNHB). Once completed, 3.6 million residents in south west Ontario will have an integrated electronic health record (100 per cent of local population). This is approximately 30 per cent of Ontario’s population.

The delivery of health care in Ontario is changing to one that is more individual-centred and consumer driven. Care delivery models must become more accessible, integrated, community-based, multi-disciplinary and promote wellness and self-managed care.

The cSWO program, which is eHealth Ontario’s regional ehealth program for south west Ontario, will enhance sharing of information, communications and coordination between health care partners and providers. The implementation of the cSWO program is aligned with Ontario’s Action Plan for Health Care and is key to the provincial health care transformation agenda.




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Improved Access

  • Improve the breadth and depth of information available for patients across the continuum of care.
  • Better access to services through enabling improved navigation across the health care system.
  • Improved provider communications and care transitions across the continuum.

Improved Safety

  • Improved access to important infection control information to protect clinicians and patients.
  • Fewer medical errors.
  • Reduced exposure to inappropriate and duplicate procedures/tests, medication errors, etc.

Improved Value

  • Improved patient and user experience.
  • Reduced duplication of laboratory and diagnostic tests.
  • Reduced costs of managing paper records and efficient transfer of accurate information.
  • Improved productivity with cost re-allocation/shifting, possible cost savings.