Accessibility

In an attempt to make our website as accomodating as possible to the needs of all users, please note that we have ensured that the site interacts properly for people using assistive technologies such as screen reader programs. The website is also compatible with standard browsers using accessibility features like screen and text magnification.

Where online services are not accessible to people with disabilities, services are available by phone and we encourage you to call and be immediately put through to the relevant department that can help with your request.

Tips for Enhancing the Accessibility of this Website

This section provides suggestions for modifications you can make in your operating system and browser to help access ehealthontario.on.ca. We currently have complete step-by-step accessibility modifications for the following:

Browsers

  • Internet Explorer 6
  • Internet Explorer 7 & 8
  • Mozilla Firefox
  • Apple Safari

Operating Systems

  • Microsoft Windows
  • Apple OS X

Step-by-step Instructions:

  • Change text size and use the share icons: Make ehealthontario.on.ca easier to view by making text larger and more readable. Learn to use the social media icons to share content on websites like facebook, twitter, email and bookmarks.
  • Change fonts: Change the font style for web pages you visit to make them more readable.
  • Mouse pointer visibility: Helpful if you have trouble viewing the mouse pointer.
  • Change colours: Learn how to change the text and background colours for web pages you visit to make them more readable.
  • Magnify screen: If resizing text in your browser or operating system isn’t an option, make ehealthontario.on.ca easier to view through magnification.
  • Read out loud: If you have trouble reading online, learn how your computer can read the text aloud to you.

Feedback Process

We strive to improve accessibility for our customers with disabilities and welcome suggestions, comments and complaints. Clients who are unhappy with our service are encouraged to talk to us about their experience so that we can make any necessary improvements, moving forward.

Please contact Customer Service to share your thoughts.

777 Bay St. Suite 701
Toronto, Ontario
M5G 2C8

(416) 946-4778

Email: ehealthontario-accessibility@ehealthontario.on.ca

Customer Service Policy Statement